This video is only available for Cloud Champion users. Please log in or register to continue.
In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
Agenda
Part 3:
•Routing and work distribution using Omnichannel solution
•Configure message channels
•Create smart assist solutions
•Analytics and Insights
•Work with Connected Customer Service
•Registering and managing devices
•Create custom apps and Integrate a Power Virtual Agents bot with Omnichannel
•Configure message channels
•Create smart assist solutions
•Analytics and Insights
•Work with Connected Customer Service
•Registering and managing devices
•Create custom apps and Integrate a Power Virtual Agents bot with Omnichannel
Tags
Audience
Sales
Area of Interest
Dynamics 365 Customer Service
Format
On-Demand
Language
English
Solution Area
Business Applications
Certifications
MB-230
Confirm Company
Company data provided by Clearbit (www.clearbit.com)
tips for vat/uid format
Having trouble? Contact us
Featured In
Santa CLOUD | Dynamics Certifications
Recommendations

23.11.2023 Microsoft SMB Akatemia – Azuren yleisimmät myyntiskenaariot PK-sektorille

Kumppanitunti 2023 - Security Copilot - Microsoft 365 Copilotin älykäs kumppani

Master Class | Modern Work & Security Partner Programs & Investments

Use Digital Marketing Content OnDemand and CloudAscent data to drive demand

16.11.2023 Microsoft SMB Akatemia – Azure perusteet 101